Apology for Service Outage

We would like to apologize for the extended outage of LingQ which happened earlier today. This outage was the result of an unexpected failure of one of our database components. This caused some data to be corrupted and required that data be re-processed in order to restore its original condition. Unfortunately this process proved to be quite time consuming. On top of it all, the issue arose while LingQ Vancouver technical personnel were in bed. We became aware of the issue at 5:30 this morning, whereupon our technical team began working to identify and fix the issue.

 

We pride ourselves on providing a high level of service, despite the fact that we are not a large company. This event is extremely disappointing for us, and we have taken steps to ensure that this problem will not happen again. We are also putting measures into place to significantly reduce the likelihood of any outages in the future. We aim to provide a service that is always available and readily accessible, and are actively working towards ensuring that this will be the case.

 

Once again we apologize and we thank you for your continued support.

 

Mark Kaufmann
Chief Operating Officer
LingQ

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